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Purpose of Collecting Personal Information
We collect personal information necessary for the provision of our coaching and consulting services. This information is used to personalize our services, track progress towards goals, communicate with you about our services, and improve our services.
Use of Clear Language
Activate Coaching and Consulting Inc. maintains the confidentiality of all client information, both oral and in writing, in accordance with the principals of confidentiality set forth in the International Coaching Federation (ICF) Code of Ethics.
The coaching relationship, as well as all information shared by the client, is not considered a legally confidential relationship and is not subject to the protection of any legally recognized privilege. However, the absence of any legally recognized principle of confidentiality does not impair or restrict our duty of confidentiality as set forth in the ICF Code of Ethics.We agree that we will not disclose any information pertaining to you without your written permission, except as would otherwise be permitted under the ICF Code of Ethics. We will not disclose your name as a reference without your signed permission.
You acknowledge your continuing duty to raise any confidentiality questions or concerns with Activate Coaching and Consulting Inc. in a timely manner.
Collection of Personal Information
We collect personal information directly from you through forms, surveys, assessments, and other interactions. The information we collect may include contact information, such as name, email address, phone number, and mailing address, as well as information about your goals, objectives, concerns, background, education, work experience, personality, communication style, and learning preferences.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer required, we securely dispose of it to prevent unauthorized access, disclosure, or use.
Sharing of Information
With your consent, we may share your personal information with partners and collaborators who perform services on our behalf. These service providers may access your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may also share your personal information in response to a court order, subpoena, or other legal request. We may also disclose your personal information to enforce our policies, protect our rights, or as otherwise required by law.
You may choose not to provide us with certain personal information, but this may limit your ability to use certain features of our site or access certain services.
You may also opt-out of receiving marketing and promotional materials from us by following the instructions in those communications or by contacting us directly.
Our services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.
Session Recording and Note-Taking Practice
With your consent, we record coaching sessions as part of our reflective practice, to prepare for future sessions, and to make accessible to you if/when requested. All recordings and notes are digitally stored, encrypted, and never shared with others unless required by law or if there is a reasonable belief of imminent harm to self or others. Recordings and notes are stored digitally and end-to-end encrypted, and are erased at the end of the engagement.
Platforms for Coaching Sessions
To protect your interests, privacy, and confidentiality, coaching sessions are conducted in person in a secure office free of any listening devices and virtually using Zoom.
Limitation of Liability
Activate Coaching and Consulting Inc. will not be liable for any damages, losses, or expenses arising from the use of our website or services. We do not guarantee the accuracy or completeness of any information provided on our website or in our coaching or consulting services. We are not responsible for any actions or inactions taken by clients or third parties based on our coaching or consulting services.
The content on our website and in our coaching and consulting services is protected by copyright law. You may not copy, distribute or modify any of our content without our prior written consent. You may share and/or repost material shared on our social media platforms. When doing so, we require you to share the source openly.
Please note that while coaching pulls from other helping professions, coaching is not therapy, counselling, or mentoring. Coaching is a collaborative process that focuses on personal and professional development, and it is not intended to diagnose or treat mental health conditions. If you are seeking mental health treatment or support, please consult a qualified therapist or counsellor.
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We acknowledge that we are on the unceded and traditional territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. We recognize their enduring presence on these lands and their contributions to our community. As settlers, we commit to ongoing learning and reconciliation efforts to support the sovereignty and self-determination of Indigenous peoples.